YouTube users are having trouble viewing clips on the video-sharing site Wednesday, but the site doesn’t appear to be down.
Users report that thumbnail images appear on the site, but that when they try to play a video, all they get is the spinning wheel. Some users are also seeing a message, saying that “an error occurred. Please try again later.”
Users across the US and Europe began reporting the issue at around 3:45 p.m. PT, according to Down Detector.
YouTube representatives said they’re aware of the problem and are working on a solution.
“If you’re having trouble watching videos on YouTube right now, you’re not alone — our team is aware of the issue and working on a fix,” TeamYouTube said in a tweet. “We’ll follow up here with any updates.”
This story is developing…